Jeannie Walters

Jeannie Walters has spent twenty years investigating the best and worst in customer experience. She’s the founder of Experience Investigators and a founding member of CXPA, a LinkedIn Learning Instructor who has instructed more than 50,000 customer experience leaders, and a Certified Customer Experience Professional with a passion for improving everyday interactions.

Adam Toporek

Adam Toporek helps organizations create competitive advantage through Hero-Class® customer experiences that generate greater share of wallet and higher retention. Through his writing, keynote speeches, customer service training, and podcasting, Adam delivers real-world, actionable strategies that help organizations win with experience.

Kaspar Roos

Kaspar is a leading expert, consultant, and recognized thought-leader in the Customer Communications Management (CCM) industry. He is the CEO and founder of Aspire, a boutique consulting firm specializing in the CCM and Digital Customer Experience (DCX) industries. Kaspar has more than 15 years of experience in the CCM space and is a regular speaker at industry conferences and events. He has worked with every leading CCM technology vendor and many leading service providers to help them with strategy and business development.

Rich Harris

Rich is CEO of SparkPost. He has built successful technology businesses for more than 20 years. Prior to joining SparkPost, Rich was Group Vice President of the Oracle Data Cloud (ODC). Rich was responsible for all international operations at ODC, and turned it into one of the fastest growing divisions at Oracle. Prior to Oracle, Rich was CEO of AddThis and led the Company through rapid growth and its profitable acquisition by Oracle.

Outside of work Rich is a competitive cyclist and he races and rides all over the world. He also enjoys cycling and the outdoors with his 3 children.

Steve Biancaniello

As Founder and CEO, Steve leads Messagepoint’s strategic direction and operations. With over 20 years of experience helping Fortune 1000 customers transform how they communicate with their customers, Steve is widely recognized as a leading expert on the design, development, and management of enterprise-class customer communications. He uses this expertise to continually drive innovation across the Messagepoint solution while generating the best possible results for customers. Steve has a B.A.Sc. (Systems Design Engineering) and M.A.Sc. from the University of Waterloo, in Waterloo ON.

Patrick Kehoe

Patrick Kehoe has over 25 years of experience delivering business solutions for document processing, customer communications, and content management. As EVP of Product Management, Patrick drives product strategy and messaging in collaboration with Product Development. Prior to joining Messagepoint, Patrick was Worldwide Head of OpenText Exstream, He has managed, architected, and delivered comprehensive solutions, including BPO for customers in healthcare, financial services, banking, manufacturing, and retail/distribution markets. Patrick has an acute understanding of how to achieve results by focusing on the customer, identifying the problem, and applying the appropriate technology.